VERTEX OFFROAD, LLC is an on-demand manufacturer and fabricates each order specifically for the customer who orders it. We believe in building quality products and want you to be 100% satisfied with your experience. We offer a lifetime warranty and repair program to back up our work.
It is the customer's responsibility to make sure each order is placed correctly. If you have additional questions during the ordering process please call or email to confirm the accuracy of your order. We suggest sending pictures of your seats along with your order # to firstname.lastname@example.org.
If you find a defect in the materials or workmanship of your order we will gladly repair or replace it for you right away. If you believe your item is defective, please email pictures of the defect, a brief description and the order number to email@example.com and we will contact you with a solution right away.
Because of the time and materials committed to each custom order all custom product sales are final but may be returned for a refund less a 15% re-stocking fee, on a case by case basis, and according to the criteria named below.
To qualify for a return:
- You must return the item within 14 days of delivery.
- The item must be unused and in brand new condition.
- If the items have been installed in your vehicle they are NOT eligible to be returned.
- You MUST obtain a return authorization number to include on the return shipping label. Packages that arrive without an RMA number will be refused.
- The products must be properly repackaged in the original packaging with all parts and accessories from the original order.
- Customer is responsible for return shipping cost.
Colors, materials and combinations that are not pictured on our website are not eligible for refunds.
Refunds do NOT include shipping, handling or any customization charges that may have been assessed.
If the product arrives dirty, damaged or used we may not be able to offer a refund. Or may require a higher re-stocking fee.
If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 2-5 business days.
Again, we are the manufacturer of our products and want you to have a good experience. If there is something we can do to help - we will. In return, we ask for your courtesy and respect of our employees and processes while we work to find a resolution.
If you have any questions, please give us a call at (435) 774-9300 or email us at firstname.lastname@example.org.