When you choose VERTEX OFF-ROAD™ we go the extra miles to correctly engineer ultra-durable seat covers using premium raw materials so you can install them and drive on confidently. We build products that are designed to serve you well for as long as you own them.
Because we know and trust the materials and craftsmanship that go into creating premium seat covers for your truck or Jeep we are 100% confident in offering you a lifetime warranty. Our products are proudly designed and manufactured in the Rocky Mountains - Logan, Utah - USA.
THE STRONGEST WARRANTY IN THE BUSINESS
VERTEX OFF-ROAD™ guarantees to the original purchaser of VERTEX OFF-ROAD™ brand seat covers that they will be free of defects in material and workmanship for the lifetime of the product. That means you can be as hard as you want on them, and we'll cover everything except normal wear and tear for as long as you own the vehicle they are originally purchased for.
WHAT IS COVERED UNDER WARRANTY
If your seat covers ever fail due to a manufacturing or material defect then we will repair or replace it. Evaluations for warranty coverage will be handled on a case by case basis, and provided at our sole discretion.
For example(s): In the unlikely case that you find a flaw when you open the box or your seat covers do not fit properly or your crew manages to break the stitching open three years down the road - then you don't have to stress - you're covered. Just contact us so we can repair or replace the item in question.
WHO IS COVERED
This warranty applies only to the original purchaser, the original product and the original vehicle the products are purchased for. It is not transferable and does require proof of purchase. If you are the second owner we can help you under our repair program.
WHAT IS NOT COVERED
We've spent years sourcing high-quality materials and raw goods that are proven and long lasting. And we take pride in knowing that you will be satisfied with the quality you find. VERTEX OFF-ROAD™ products do excel in every comparison - but they are not indestructible.
This warranty does not cover damage caused by misuse, improper installation, alterations, modification, abuse, severe abrasive conditions, improper washing, chemical spills, vehicle accidents, negligence, pets, bears, fire or any other natural or unnatural disaster.
This warranty does not cover damage caused by normal everyday wear and tear or the eventual, normal and expected breakdown of colors and materials over years of use. Dye-lots and material colors may vary over time.
YEAR-ROUND REPAIR AVAILABLE TOO
If you are actually able to wear out your seat cover products or you get a snag, rip or burn and you need to have a repair made we will be happy to arrange reasonably priced repairs.
PURCHASE REPLACEMENT PARTS AS NEEDED
As long as you placed your original order with VERTEX OFF-ROAD™ we are able to take orders for as little as one part, as needed.
Please email pictures and your request to email@example.com with reference to your original order.
HOW TO GET SERVICE
For warranty evaluation or repair service please contact us by email at firstname.lastname@example.org or by phone at 1-435-774-9300 during normal business hours, Tuesday - Friday from 9am to 5pm MST.
HOW TO TRADE-IN OTHER BRANDS OF SEAT COVERS TO GET VERTEX
In the unfortunate circumstance that you purchased another brand of seat covers - and you are unsatisfied - we can help.
Please reach out to learn if your seat covers will qualify for our trade-in program. After determining if your current seat covers qualify we may offer you full or partial store credit ***Exclusive offer that only applies to 2015+ and newer pickup trucks.
COMMON WARRANTY & REPAIR QUESTIONS
IS NORMAL WEAR AND TEAR COVERED?
No, but we may still be able to repair the item in question. We build your covers using premium materials and our mission is to provide long-lasting seat covers that look like they belong in your truck.
Still, due to the natural and eventual breakdown of any textile product, and the differences in our customer's lifestyles, we cannot warranty against normally expected wear and tear over years of use.
IF I HAVE A WARRANTY ISSUE, DO I NEED TO SEND THE ORIGINAL BACK?
Typically, yes. Your product must be returned with a return authorization number. We will not be liable for any lost in-bound packages. If an item proves to be defective upon arrival we will repair it. If repairs are not possible then we will replace the item and cover standard ground shipping costs back to you.
If you need your warranty item expedited for any reason (upcoming project, family vacation, hunting trip, etc.) then any additional shipping charges (Overnight, 2nd Day Air, 3 Day Select) will be billed to you.
Shipping charges for repairs are handled the same. As long as you send it to us - we'll fix it and send it back to you.
WHY DO I HAVE TO CLEAN THE ITEM BEFORE RETURNING IT?
We've seen it all - covers that look brand new, and others that look like they've been drug through the horse corral and worse. We value our employees and try to provide a great work environment, for that reason we expect the product to be cleaned before it's handled. Charges may be assessed if cleaning is required.
HOW LONG DOES IT TAKE TO PROCESS WARRANTY CLAIMS?After the product has arrived at our location it will be serviced. Depending on the work to be done - we expect to correct and ship the items back to you in about one week. You will be given a tracking number from a carrier of our choice (UPS, FEDEX, USPS) when it ships back to you.
Accommodations for expedited shipping can be made as needed.